HELP & SUPPORT
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82 guides covering entries, payments, account credit, transfers and running an event.
Most asked
Payments & Fees
Payment Methods and Checkout ProcessHow checkout works, what the fee covers, and why entries are not refundable.
2 min readTransfers & Deferrals
Deferring Your Entry for Account CreditMove an entry you cannot use into account credit, based on the ticket value you paid.
1 min readTransfers & Deferrals
Transferring your registrationHand your place to someone else. No money moves and you keep it until they accept.
1 min readWallet & Credit
Using Wallet Credit with Card Payment (Split Payment)If your wallet credit doesn't cover the full registration cost, you can use a split payment — apply your credit first and pay the remainder by card.
1 min readTickets
How Do I Change My Ticket Type?Upgrade, downgrade or switch distance, and see exactly what you pay or receive as credit.
1 min readEntries & Booking
Why We Need Your Full Postal AddressDue to the nature of our events, a full postal address is required for every entry. We use it to verify entries and to post anything owed to you, s…
1 min readGetting Started
New to 26? Start here
- How to create an accountCreating an account on 26 is quick and easy. Follow these steps to get started:
- Setting up your profileYour profile helps us personalize your experience and connect you with the right events.
- Understanding event types26 offers two main types of events to suit different preferences and circumstances.
- How to browse eventsFinding the perfect event is easy with our powerful search and filter tools.
Entries & Booking
Finding a race and booking your place
- Who operates 26.events?The company behind the 26.events platform and trading name.
- Why We Need Your Full Postal AddressDue to the nature of our events, a full postal address is required for every entry. We use it to verify entries and to post anything owed to you, s…
- Changing How Many Places You Buy During BookingYou can change the number of places you are buying while you fill in your details, right up until you reach the payment step.
- How to Register for EventsRegister for events quickly and securely with our streamlined registration process.
- Viewing route maps and elevation profilesMany events provide detailed route information including interactive maps and elevation profiles to help you prepare.
- How to register for an eventRegistering for events on 26 is straightforward and secure. Every ticket purchase — whether one or many — lets you enter per-person details like na…
- Waitlist and how it worksWhen an event sells out, you can join the waitlist for a chance to register if spots open up.
- Browsing and Purchasing from the MarketplaceThe Marketplace allows you to discover and purchase products and accommodation directly related to events you're interested in.
- What Does It Mean When an Event is Finalized?When an event organizer finalizes their event, it means they are making final preparations — such as printing BIBs, packing race packs, and confirm…
- Finding your way around an event pageA tour of the event page: hero details, tabs, entries, route and updates.
Payments & Fees
What you pay and how it is charged
- Payment Methods and Checkout ProcessHow checkout works, what the fee covers, and why entries are not refundable.
- Understanding Our Pricing ModelOur transparent pricing model ensures fair costs for both organizers and participants, with no hidden fees.
- Understanding event currency and pricingEvents on 26 can be priced in different currencies depending on where the organizer is based.
- Using discount codesDiscount codes can save you money on event registrations.
- Accepted payment methodsWe accept all major payment methods to make registration convenient for everyone.
Wallet & Credit
Account credit and how to spend it
- Using Wallet Credit with Card Payment (Split Payment)If your wallet credit doesn't cover the full registration cost, you can use a split payment — apply your credit first and pay the remainder by card.
- Wallet and account credit explainedWhat account credit is, how it reaches your wallet, and how to spend it at checkout.
- Confirming you received your race packConfirm a delivery or report a missing race pack from your tickets page.
Tickets
Your entry, ticket types and wallet passes
- Viewing and Managing Your TicketsWhere to find your entries and what you can do with each one.
- Understanding ticket typesEvents typically offer multiple ticket types to suit different needs and budgets.
- Digital Wallet Passes - Apple Wallet & Google WalletAdd your event tickets directly to your Apple Wallet or Google Wallet for instant access, offline availability, and real-time updates.
- How Do I Change My Ticket Type?Upgrade, downgrade or switch distance, and see exactly what you pay or receive as credit.
Transfers & Deferrals
Handing a place on or moving it to next year
Virtual Challenges
Tracking, milestones and medals
- Using the Route Replay ViewerRelive your activities and analyze your performance with the Route Replay Viewer.
- What are virtual challenges?Virtual challenges let you compete in iconic routes and adventures from anywhere in the world. Track your real-world activities and watch as you pr…
- How to track your activitiesThere are two ways to add distance to a virtual challenge: upload an activity file, or enter the distance yourself. Both count towards your total a…
- Connecting fitness apps (Strava, Garmin)Connecting your fitness apps makes tracking effortless - your activities sync automatically.
- Understanding elevation trackingElevation challenges track your vertical meters climbed - perfect for simulating mountain climbs from anywhere.
- How milestones and badges workMilestones and badges add excitement to your virtual challenge journey and help you stay motivated.
- Receiving your finisher medalEvery completed virtual challenge earns you a real, physical finisher's medal delivered to your door.
Teams
Team entries, chat and challenges
- Team registrations explainedMany events offer team registration options for groups participating together.
- Team Challenges: Compete TogetherTeam Challenges allow groups to compete together, encouraging each other and working toward shared goals. Join forces with teammates to conquer cha…
- Team Chat and CommunicationStay connected with your team through built-in chat functionality. Encourage each other, share progress, and coordinate activities.
- Team Achievement BadgesEarn exclusive team achievement badges by hitting milestones together. Display your badges on your team profile and track progress toward the next…
- Team vs Team CompetitionsTeam vs Team challenges create exciting head-to-head competitions where teams battle for supremacy on the leaderboard.
- Creating Your Own Team ChallengeEvent organizers and team captains can create custom team vs team challenges to engage participants and build community.
- Corporate Bulk Team RegistrationRegister multiple employees for events at once using our corporate bulk registration tool - perfect for corporate wellness programs and team buildi…
Results
Finish times, past races and the 26extreme archive
- Where to Find My Results and AchievementsYour finish times, placings, certificates and badges live on one page in your account.
- Finding Your Old 26extreme ResultsEvery results page from the original 26extreme website has been kept. You can find it all on the 26extreme Legacy Results page at /legacy-results.
Running an Event
Everything for event organizers
- Reviewing Deferral Requests (Organisers)New deferrals issue account credit and release the place automatically after the participant confirms. Processing fees are never included. This pan…
- Finance Transparency DashboardView detailed fee breakdowns, customize commission rates per event, and export financial data with complete transparency.
- Customizing Milestones and Event BrandingMake your virtual events unique with custom milestone celebrations and event branding.
- Assigning routes to ticket typesAs an event organizer, you can assign specific routes to ticket types to provide detailed course information to participants.
- Uploading GPX/GPS Files for EventsAs an event organizer, you can enhance ticket types by uploading GPS route files directly, providing participants with detailed course information…
- Event Organizer ProfilesOrganizer profiles showcase your events, build trust with participants, and help grow your event community.
- Configuring Finisher Awards for Your EventsCustomize what participants receive upon completing your event. Instead of generic rewards, you can now configure specific awards that make your ev…
- Creating your first eventReady to create your first event? Follow this comprehensive guide to get started.
- Setting event currency and pricingWhen creating an event, you must select a currency that will apply to all ticket prices and donations.
- Managing Email Campaigns for Virtual EventsAutomated email campaigns keep your virtual event participants engaged throughout their journey with milestone celebrations, progress updates, and…
- Customizing Your Virtual Event CanvasThe Canvas Overlay Designer allows you to brand your virtual event map by adding featured images, badges, sponsor logos, and custom graphics with p…
- Understanding Virtual Event AnalyticsThe Virtual Event Analytics Dashboard provides comprehensive insights into participant behavior, engagement levels, completion rates, and charity i…
- Setting Up Team DiscountsCreate discount rules for team registrations to encourage group participation and increase your event registrations.
- Creating Fundraising CampaignsAdd fundraising to your events to support charitable causes and increase participant engagement.
- Wallet Pass Integration for OrganizersProvide participants with professional digital wallet passes that enhance the event experience and streamline check-in.
- Delivery Fulfillment ManagementThe Deliveries tab in your event management dashboard provides a unified view of all physical items that need to be shipped to participants, includ…
- BIB Number Management DashboardThe BIB Numbers tab in Manage Event provides a dedicated dashboard for monitoring, diagnosing, and resolving BIB number issues across all ticket ty…
- Collection-Only Tickets (No Postal Delivery)Release tickets close to event day without offering postal delivery. Buyers are shown where to collect their items instead.
- Unique BIB Numbers Across All Ticket TypesEnsure every participant in your event gets a globally unique BIB number, regardless of their ticket type.
- Postal Delivery Cutoff DateAutomatically disable postal delivery when it's too close to the event for physical items to arrive on time.
- Assigning Complimentary (Free) DeliveryAssign free physical delivery to any active participant — useful for VIPs, competition winners, or customer service gestures.
- Event Communications & Participant EmailsThe Communications tab in Event Management lets you post updates that are automatically emailed to your participants. Use it for weather alerts, sc…
- Managing Participants with the DashboardThe Participant Management Dashboard gives you a command-centre view of all registrations, with inline search, filters, and a flyout detail panel f…
- Seeing when a participant last signed inWhere the last sign-in date appears and how to use it when chasing participants.
- How event emails are sentWhich emails go out automatically, who they come from, and what to do when one does not arrive.
Selling Places
Marketplace sellers and payouts
- Using the Seller DashboardThe Seller Dashboard provides comprehensive tools to manage your marketplace business, track revenue, fulfill orders, and monitor inventory.
- Managing Marketplace OrdersThe Order Management page is your central hub for viewing, filtering, and fulfilling customer orders from the marketplace.
- Setting Up Stripe Connect for SellersLearn how to connect your Stripe account to receive payments directly from marketplace sales. Once connected, you'll receive automatic payouts to y…
- Managing Marketplace SlotsCreate and sell sponsor visibility opportunities through marketplace slots - from logo placements to physical booth spaces.
Your Account
Profile, privacy, dashboard and sign-in
- Privacy Settings and Ghost RacingControl who can see your activities and race against your recorded performances with our privacy and ghost racing features.
- Public User ProfilesUser profiles allow you to showcase your achievements, connect with other participants, and share your fitness journey.
- Navigating Your Participant DashboardYour participant dashboard is your central hub for managing all your activities, tracking progress, and accessing team features.
- Accessing Team Features from DashboardYour participant dashboard provides comprehensive access to all team-related features and activities.
- Understanding Your Dashboard StatsYour dashboard displays comprehensive statistics to help you track your fitness journey.
- Using Quick Actions MenuThe Quick Actions floating button provides instant access to frequently used features.
- Using the Participant Dashboard SidebarThe participant dashboard features a collapsible sidebar for quick access to all features.
- How to Reset Your PasswordIf you've forgotten your password or need to change it, you can easily reset it using the password reset flow.
Troubleshooting
When something does not look right
Still need help?
Open a case and our team will reply by email. If you are signed in, your entries are attached for us automatically.