The Order Management page is your central hub for viewing, filtering, and fulfilling customer orders from the marketplace.
Accessing Order Management
- Navigate to Seller Dashboard
- Click "Manage Orders" button in the Orders tab
Filtering and Searching Orders
Find orders quickly using powerful filters:
- Search by customer name, email, or order ID
- Filter by status: All, Pending, Paid, Fulfilled, or Cancelled
- Combine search and filters for precise results
- Results update instantly as you type
Understanding Order Statuses
- Pending - Order placed but payment not yet received
- Paid - Payment successful, ready to fulfill
- Fulfilled - You've marked the order as complete
- Cancelled - Order was cancelled (refund processed)
Order Details View
Click "View" on any order to see:
- Complete order information and ID
- Customer contact details (name and email)
- List of all items in the order
- Individual item quantities and prices
- Order total and payment status
- Order date and time
Fulfilling Orders
- Open the order details
- Verify the order is marked as "Paid"
- Prepare the items for the customer
- Click "Mark as Fulfilled" button
- Order status updates automatically
- Customer receives confirmation notification
Order Information Includes
- Product names and associated events
- Quantities ordered
- Unit prices and line totals
- Customer email for communication
- Order timestamp for record keeping
Best Practices
- Check for new orders daily, especially during events
- Mark orders as fulfilled promptly after preparation
- Contact customers directly if there are issues
- Keep inventory updated to prevent overselling
- Respond to customer inquiries within 24 hours
- Download order reports for accounting purposes
Troubleshooting
- If orders don't appear, check you've accepted event invites
- Refresh the page to see the latest order updates
- Verify your seller permissions with event organizers
- Contact support if payment status seems incorrect