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    3. Payment Methods and Checkout Process
    Payments & FeesFor Runners2 min read

    Payment Methods and Checkout Process

    How checkout works, what the fee covers, and why entries are not refundable.

    On this page
    Payment MethodsUsing Wallet CreditUsing Stripe PaymentOrder SummaryPayment SecurityAfter PaymentRefund Policy

    Complete your registration securely using our payment options.

    Step by step
    1. 1Choose entries
    2. 2Your details
    3. 3Payment
    4. 4Confirmed
    Checkout in four steps. You can go back at any point before paying.
    Card

    Order summary

    1 × Marathon entry

    Entry
    £45.00
    Booking fee
    £2.70
    Total to pay
    £47.70
    Pay £47.70
    Prices are shown as the entry price plus fees, so the total is clear before you pay.

    Entries are not refundable

    Where the organizer allows cancellation, the ticket value is returned as account credit instead of money. Booking fees are never returned.

    Payment Methods

    We offer three convenient payment methods:

    • Wallet Credit: Instant payment using your platform wallet balance (must cover full amount)
    • Split Payment: Apply partial wallet credit and pay the remainder by card
    • Stripe Payment: Secure card payment powered by Stripe with 3D Secure authentication

    Using Wallet Credit

    1. Ensure you have sufficient wallet balance
    2. Select "Wallet Credit" as your payment method
    3. Review the order total
    4. Click "Proceed to Payment" to complete instantly
    5. Your wallet balance will be deducted immediately

    Using Stripe Payment

    1. Select "Stripe Payment" as your payment method
    2. Click "Proceed to Payment"
    3. Enter your card details securely
    4. Complete 3D Secure verification if required
    5. Wait for payment confirmation
    6. You'll be redirected to your booking confirmation

    Order Summary

    Before payment, review your order which includes:

    • Ticket price per participant
    • Team discounts (if applicable)
    • Charity donation (if selected)
    • Physical ticket posting fee (if selected)
    • Platform fee
    • Total amount to be charged

    Payment Security

    Your payment security is our priority:

    • All payments are processed through Stripe, a PCI-DSS Level 1 certified provider
    • 3D Secure authentication adds an extra layer of security
    • We never store your card details
    • All transactions are encrypted
    • You'll receive email confirmation after successful payment

    After Payment

    Once your payment is successful:

    • You'll see a confirmation page with your booking details
    • A confirmation email is sent immediately
    • Your ticket becomes available in "My Tickets"
    • You can download your QR code right away
    • BIB numbers are typically assigned within 24 hours

    Refund Policy

    All event registration fees are non-refundable. In case of event cancellation, approved refunds are issued as Platform Store Credit only, which can be used for future event registrations with no expiration date.

    PreviousViewing and Managing Your TicketsNext Using Wallet Credit with Card Payment (Split Payment)

    Still Have Questions?

    Ask us about this article and we'll respond privately via email

    Your question will be reviewed by our support team. We'll respond privately via email.

    ON THIS PAGE

    Payment MethodsUsing Wallet CreditUsing Stripe PaymentOrder SummaryPayment SecurityAfter PaymentRefund Policy

    RELATED GUIDES

    Using Wallet Credit with Card Payment (Split Payment)Wallet and account credit explainedAccepted payment methodsUnderstanding Our Pricing Model

    STILL STUCK?

    Ask a question at the end of this guide, or open a case and we will reply by email.

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