Assign free physical delivery to any active participant — useful for VIPs, competition winners, or customer service gestures.
How to Assign Complimentary Delivery
- Go to Manage Event → Participants
- Click on a participant to open their details
- Click "Actions" dropdown
- Select "Assign Complimentary Delivery"
- Enter the participant's shipping address
- Click "Assign Free Delivery"
What Happens
- A delivery order is created at £0.00 cost
- The order appears in the Deliveries tab with a "🎁 Complimentary" badge
- The participant can see the delivery status in their My Tickets page
- Status updates and tracking work the same as paid delivery orders
Use Cases
- VIP participants who should receive their pack by post
- Competition winners receiving prizes
- Customer service gestures for participants who had issues
- Accessibility accommodations for participants who cannot collect in person