New deferrals issue account credit and release the place automatically after the participant confirms. Processing fees are never included. This panel is for outstanding requests submitted under the earlier review process.
Where to Find Requests
- Open your event and go to the Participants area
- Select the Transfers tab
- Use the "Deferral requests" panel — pending requests are counted in the heading
- Click "Review" on a request
Your Options
- Approve and move to another event: pick the destination event; a new entry is created with the same participant details and the original place is released back into your inventory
- Approve and give account credit: the entry is cancelled, the place is released and the value is credited to the participant
- Decline: nothing changes on the entry
You can add a note with any decision so the participant understands the outcome.
Event Settings
- Allow self-service deferrals: turn the credit-and-release flow on or off for the event
- Deferral deadline: how close to the start participants can defer
- Deferral admin fee: deducted from the value carried over or credited