Managing Delivery Orders
The Deliveries tab in your event management dashboard provides a unified view of all physical items that need to be shipped to participants, including postal ticket deliveries from checkout and after-sale add-ons like BIB delivery.
Dashboard Overview
- View statistics for pending, processing, shipped, and delivered orders at a glance
- Filter orders by status (Pending, Processing, Shipped, Delivered)
- Filter orders by source (Checkout or After-Sale)
- Search by participant name, email, tracking number, ticket type, or BIB number
Order Information
Each delivery order displays:
- Fulfillment status with visual indicators
- Recipient name and email
- Ticket Type: The ticket category the participant registered for
- BIB Number: The assigned BIB number for the participant
- Add-on name (e.g., Postal Ticket Delivery, BIB Delivery)
- Source: Whether from checkout or after-sale purchase
- Tracking number (when available)
- Order date
Updating Order Status
- Click the "Update" button on any delivery order
- Select the new status (Pending, Processing, Shipped, Delivered)
- Optionally enter a tracking number
- Add any notes about the shipment
- Click "Update Status" to save changes
Participants are automatically notified when their order is marked as shipped or delivered.
Exporting Delivery Data
The Export dropdown provides two options:
Export Postal Orders
Downloads a CSV of all delivery orders (filtered by your current view). Includes:
- Name, Email, Phone
- Ticket Type and BIB Number
- Add-on name
- Fulfillment status and tracking number
- Shipping address
- Source (checkout or after-sale)
- Order date
Use this export to coordinate with your shipping provider or print shipping labels in bulk.
Export Non-Postal Entries
Downloads a CSV of all registered participants who do NOT have a postal delivery order — i.e. those collecting on-site. Includes:
- Name, Email, Phone
- Ticket Type and BIB Number
- Payment Status
- Registration Date
Use this for on-site collection desk lists, check-in preparation, or identifying participants who will collect in person.
Tips
- Process orders in batches by filtering to "Pending" status
- Use the CSV export to create shipping labels with your courier
- Add tracking numbers when marking orders as shipped so participants can track their delivery
- Search by BIB number to quickly locate a specific participant's delivery order