Add your event tickets directly to your Apple Wallet or Google Wallet for instant access, offline availability, and real-time updates.
What is a Digital Wallet Pass?
A digital wallet pass is a mobile ticket that lives in your phone's native wallet app. It provides:
- Instant access to your event ticket from lock screen
- Works offline - no internet connection required
- Real-time updates pushed directly to your pass
- QR code for quick event check-in
- Event details, location, and timing at a glance
- Automatic notifications for event updates
How to Add to Apple Wallet (iPhone)
- Open your registration confirmation email or visit My Tickets
- Look for the "Add to Apple Wallet" button with the Apple Wallet icon
- Tap the button to download your pass
- Your pass will automatically open in Apple Wallet
- Tap "Add" in the top-right corner to save to your wallet
- Your ticket is now accessible from your lock screen or Wallet app
How to Add to Google Wallet (Android)
- Open your registration confirmation email or visit My Tickets
- Look for the "Add to Google Wallet" button with the Google Pay icon
- Tap the button to view your pass
- Tap "Save to Google Wallet" at the bottom
- Your ticket is now accessible from Google Wallet or Google Pay app
- Access quickly via notification shade or home screen widget
Pass Features and Information
Your digital wallet pass includes:
- Event name and branding with organizer logo
- Your unique ticket QR code for check-in
- Event date, time, and location details
- Ticket type and registration number
- Direct links to event website and contact support
- Map integration for easy navigation to venue
- Automatic time zone adjustments when traveling
Real-Time Updates
Your pass stays current with automatic updates:
- Event time or location changes update instantly
- Weather alerts and important announcements
- Last-minute organizer communications
- Updated event day instructions
- No need to download a new pass - updates happen automatically
Using Your Pass at the Event
- Open your Apple Wallet or Google Wallet app
- Select your event pass
- Increase screen brightness for better QR code scanning
- Present the QR code to event staff
- Staff will scan your code for instant check-in
- Keep your pass handy throughout the event
Lock Screen Quick Access
Access your pass instantly on event day:
- Apple Wallet: Double-click side button or Home button to show cards
- Google Wallet: Swipe down notification shade and tap wallet card
- Your event pass may automatically appear based on time and location
- No need to unlock phone or search for the app
Offline Access
Your wallet pass works without internet:
- QR code is stored locally on your device
- All event details cached for offline viewing
- Works in areas with poor or no cell service
- Perfect for remote event locations
- Updates sync when connection is restored
Privacy and Security
- Passes are cryptographically signed for authenticity
- QR codes are unique and cannot be duplicated
- Only authorized event staff can scan passes
- Your personal data is encrypted and secure
- Passes automatically expire after the event
- Delete passes anytime from your wallet app
Troubleshooting
- Pass won't download: Check if Wallet app is installed and up to date
- Can't find pass: Look in Wallet app under "Passes" or "Events" section
- QR code not scanning: Increase screen brightness and clean phone screen
- Updates not showing: Ensure you have a data connection for initial sync
- Lost pass: Re-download from My Tickets page or confirmation email
- Pass expired: Download new pass if event was rescheduled
System Requirements
- Apple Wallet: iPhone 4s or later with iOS 6 or higher
- Google Wallet: Android devices with Android 5.0 (Lollipop) or higher
- Devices must have active Wallet/Pay app enabled
- Internet connection required for initial download
- Location services recommended for geo-based notifications
Benefits Over Paper Tickets
- Eco-friendly - no paper waste
- Can't be lost or forgotten at home
- Always available even if phone battery dies (recent iPhones)
- Instant updates without reprinting
- Faster check-in process at events
- Integration with maps and navigation
- Shareable via Messages or email if transferring ticket