Confirmations, ticket changes, transfers and your own event updates are all sent for you. You do not need to connect a mail account.
Table
| When it is sent | |
|---|---|
| Entry confirmation | Immediately after a successful payment |
| Ticket change | When an entry is upgraded, moved or cancelled |
| Transfer invitation | When a place is handed to someone else |
| Event update | When you send an update to participants |
Notifications are email only
There are no push or in-app alerts. Everything important reaches participants by email.
If an email did not arrive
- Check the participant record for the exact address used at checkout.
- Ask them to look in spam and any promotions folder.
- Re-send the confirmation from the participant list.
- If it still does not arrive, raise a support case so delivery can be checked.