Provide participants with professional digital wallet passes that enhance the event experience and streamline check-in.
What Organizers Need to Know
The wallet pass feature is automatically enabled for all events:
- No setup required - passes generate automatically
- Works for both Apple Wallet and Google Wallet
- Participants can download from registration emails or My Tickets
- Passes include your event branding and logo
- QR codes are unique per registration for security
- Passes update automatically when you make event changes
Pass Content and Branding
Your wallet passes automatically include:
- Event name and description
- Your organizer logo as pass header image
- Event date, time, and location
- Ticket type and participant details
- Unique QR code for check-in scanning
- Links to event page and support
- Event color scheme for brand consistency
Automatic Updates
When you update event details, passes update automatically:
- Time or location changes push to all passes
- Event announcements sent as pass notifications
- Weather alerts delivered directly to participants
- Updates happen in real-time via push notifications
- No need for participants to download new passes
- Update history tracked for transparency
Check-In Integration
Wallet pass QR codes work seamlessly with event check-in:
- Use the Event Check-In page to scan QR codes
- Works with phone cameras or dedicated scanners
- Instant validation and participant lookup
- Prevents duplicate check-ins automatically
- Offline check-in syncs when connection restored
- Real-time attendance tracking
Sending Updates via Pass Notifications
- Go to Event Management → Communications
- Select "Push Notification to Wallet Passes"
- Compose your message (keep it brief and clear)
- Choose recipients: all participants or specific groups
- Preview how notification will appear
- Send - participants receive instant notification on their devices
Best Practices
- Upload high-quality logo for professional pass appearance
- Keep event descriptions concise - passes have limited space
- Test passes yourself before event day
- Send reminder about wallet passes in pre-event emails
- Use push notifications sparingly for important updates only
- Include wallet pass instructions in participant communications
- Have staff ready to help participants access passes on event day
Analytics and Insights
Track wallet pass usage in Event Analytics:
- Number of passes downloaded (Apple vs Google)
- Pass download rate compared to total registrations
- Push notification delivery and open rates
- Check-in method breakdown (QR vs manual)
- Peak download times
- Device and OS statistics
Technical Details
- Passes comply with Apple Wallet and Google Pay standards
- Cryptographically signed for security and authenticity
- Hosted on secure CDN for fast downloads
- Automatic expiration after event date
- HTTPS required for all pass URLs
- Pass updates use Apple and Google push notification services
Participant Support
Direct participants to help resources:
- Include wallet pass instructions in confirmation emails
- Link to Help Centre article: "Digital Wallet Passes"
- Provide screenshots in event details page
- Have staff trained on common wallet pass issues
- Create FAQ section addressing download and access
- Offer alternative check-in methods as backup
Troubleshooting Common Issues
- Pass not generating: Ensure event has valid date and location
- Logo not showing: Upload logo in organizer profile settings
- Updates not pushing: Verify participants have passes installed
- QR code errors: Check registration records are complete
- Delivery failures: Confirm pass generation in event logs
- Contact support if issues persist beyond participant's device
Premium Feature Access
Wallet pass generation is included in all subscription tiers. For high-volume events (1000+ participants), passes are generated in batches and may take a few minutes to become available.