You can change your ticket type (e.g. from Marathon to Half Marathon, or from Standard to VIP) directly from your My Tickets dashboard or the event page after registering.
Table
| Change | What happens |
|---|---|
| Same price | Free and immediate |
| More expensive | You pay the difference by card |
| Cheaper | The difference is returned as account credit |
Card
Marathon → Half marathon
Downgrade
- Current ticket
- £45.00
- New ticket
- £30.00
- Account credit
- £15.00
Booking fees already paid are not part of the calculation.
How to Change Your Ticket
- Go to your Participant Dashboard and select the event
- Find the "Manage your ticket" comparison section below your entry
- Compare your current ticket with the other ticket cards, including distance, entry price and any cost or account credit
- Choose Upgrade, Downgrade or Switch on the ticket you want
- Review the From → To summary, then confirm the change or continue to card payment
Pricing
- Same price: Change is free and immediate
- Higher price: The summary shows the entry-price difference, processing fee and total to pay. Use available credit in the booking currency or pay by card
- Lower price: Eligible differences are added to account credit. Processing fees are never credited; no money goes back to your card
Sold Out Ticket Types
If a ticket type is sold out, it will be marked with a "Sold Out" badge and you won't be able to select it. You can still see all ticket types to understand what's available.
Event Finalized
If the event has been finalized by the organizer, ticket changes are no longer available. The comparison section explains why the options are unavailable. Use Get support if you need help after finalization.