Learn how to connect your Stripe account to receive payments directly from marketplace sales. Once connected, you'll receive automatic payouts to your bank account.
What is Stripe Connect?
Stripe Connect is a secure payment platform that enables you to receive payments from participants who purchase your products on the marketplace. All payments are processed through Stripe's industry-standard secure infrastructure.
Getting Started
- Navigate to Settings from your profile menu
- Click on the "Payment" tab
- Find the "Stripe Connect" card
- Click "Connect Stripe Account" button
- A secure Stripe window will open in a new tab
Completing Stripe Onboarding
Fill in the required information in the Stripe form:
- Business Details - Business name, type, and address
- Personal Information - Name, date of birth, and ID verification
- Bank Account - Account number and routing number for payouts
- Tax Information - VAT/Tax ID if applicable
- Verification Documents - May include government ID, proof of address, or business registration
Account Status Indicators
- Active & Ready - Fully verified and can receive payments
- Setup Required - Missing information or pending verification
- Pending - Under review by Stripe (1-2 business days)
- Charges Enabled - Can accept payments from customers
- Transfers Enabled - Can receive payouts to bank account
Understanding Payouts
Payout schedule and processing:
- Frequency: Daily payouts of available balance
- Processing Time: 2-7 business days to reach your bank
- Minimum Payout: €1.00 (or equivalent in your currency)
- Payout Currency: Based on your bank account country
Fees and Commissions
When you make a sale, the following fees are deducted:
- Stripe Processing Fee: ~2.9% + €0.30 per transaction
- Platform Commission: 10% of product price (set by admin)
- Charity Donation: Optional percentage if event has charity rules
- Your Net Payout: Remaining amount after all fees
Example calculation for €100 product sale:
- Gross Sale: €100.00
- Stripe Fee: -€3.20
- Platform Commission (10%): -€10.00
- Net to Your Account: €86.80
Managing Your Stripe Account
After connecting, use the "Manage Stripe Account" button to:
- Update bank account information
- Change business details
- View complete payout history
- Download tax documents and receipts
- Resolve any account issues or requirements
Troubleshooting Common Issues
Setup Required Status:
- Click "Complete Setup" to provide missing information
- Follow Stripe's prompts carefully
- Upload any requested verification documents
- Check your email for Stripe communications
Transfers Disabled:
- Verify bank account details are correct
- Complete identity verification if pending
- Check for negative balance or restrictions
- Contact Stripe support via the dashboard
Charges Disabled:
- Account verification may be pending
- Provide missing business information
- Wait for Stripe review to complete
- Contact support if restrictions persist
Security and Compliance
- All payment data is encrypted and PCI-compliant
- Stripe handles sensitive financial information
- Your customers' payment details are never exposed
- Two-factor authentication available for extra security
- Regular security audits by Stripe
Getting Help
If you need assistance:
- Visit Stripe Documentation at stripe.com/connect
- Contact Stripe Support at support.stripe.com
- Reach our platform support via the Help Center
- Check your email for Stripe notifications and updates
Best Practices
- Complete your Stripe onboarding as soon as possible
- Keep your bank account information up to date
- Monitor your payout schedule regularly
- Respond promptly to any verification requests
- Review your Stripe dashboard for transaction details
- Keep records of all payouts for tax purposes