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    3. Wallet and account credit explained
    Wallet & CreditFor Runners2 min read

    Wallet and account credit explained

    What account credit is, how it reaches your wallet, and how to spend it at checkout.

    On this page
    Where credit comes fromSpending credit at checkoutTransaction historyCommon questions

    Your wallet records your account credit and every movement in and out of it. Credit can be spent on any event that accepts wallet payments.

    Card

    Account credit

    Available to spend now

    Wallet
    Balance
    £25.00
    Last movement
    Deferral credit
    View transactions
    The wallet card on your account page shows your balance and recent movements. A card headed Account credit showing a balance of twenty five pounds and a View transactions button.

    Where credit comes from

    • Cancellations: eligible cancellations are settled as account credit under the event rules and deadlines, not back to your card.
    • Deferrals: the ticket value moves to your wallet so you can enter another edition.
    • Ticket downgrades: the price difference is credited to your wallet.
    • Promotional credit: organizers occasionally award credit or rewards.

    Booking fees are never credited

    Credit is always based on the ticket value you paid. The booking fee covers the transaction itself and is not returned or credited.

    Spending credit at checkout

    At checkout you can apply your balance before paying. If credit covers the whole amount there is nothing left to pay by card; if it covers part of it, the remainder is charged to your card.

    Step by step
    1. 1Choose entry
    2. 2Apply credit
    3. 3Pay remainder
    4. 4Confirmed
    Credit is applied first, then only the remaining balance is charged.
    • Wallet payments must be enabled by the event organizer.
    • Credit can be combined with a card payment for partial coverage.
    • Your balance appears in your account menu when you are signed in.

    Transaction history

    Table
    DateDescriptionAmount
    12 MarDeferral credit — Mourne Way Half+ £25.00
    02 AprEntry — Causeway Coast Marathon− £25.00
    Every credit and debit is listed on your wallet page and can be exported as a CSV file.

    Common questions

    • Can I withdraw credit as cash? No. Credit can only be spent on entries on the platform.
    • Does credit expire? No, it stays available on your account.
    • Can I send credit to someone else? No, a wallet belongs to a single account.
    • Why can I not use credit on one event? The organizer has turned wallet payments off for that event.
    • What if I delete my account? Any remaining credit is forfeited, so spend it first.
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    Still Have Questions?

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    Your question will be reviewed by our support team. We'll respond privately via email.

    ON THIS PAGE

    Where credit comes fromSpending credit at checkoutTransaction historyCommon questions

    RELATED GUIDES

    Using Wallet Credit with Card Payment (Split Payment)Deferring Your Entry for Account CreditHow Do I Change My Ticket Type?Confirming you received your race pack

    STILL STUCK?

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