Staff with admin access can open Gift vouchers in the admin menu. The Sales & performance tab shows how vouchers are selling. All vouchers keeps the search, resend, refund, cancel and CSV export tools.
Navigation
Sales & performanceAll vouchers
Choosing a period
Pick Last 30 days, Last 90 days, Last 12 months or All time. Sales figures and charts follow the period. "Still owed today" and the age table always cover every unclaimed voucher, whenever it was bought.
Table
| Figure | What it means |
|---|---|
| Vouchers sold | Paid vouchers in the period, split into gifts and ones bought for themselves |
| Booking fees earned | Fees on those sales. Fees are kept even if a voucher is refunded |
| Net after refunds | Voucher value sold, minus the value refunded |
| Checkout conversion | Share of voucher checkouts started in the period that were paid |
| Claimed | Vouchers already moved into someone’s wallet |
| Still owed today | What unclaimed vouchers are worth right now, after any age reduction |
| Value reduced by age | Value lost on vouchers claimed or held after their first 12 months |
| Gift emails scheduled | Gifts whose email is waiting for the buyer’s chosen send date |
Expired vouchers
A voucher that reaches 36 months without being claimed shows as expired and no longer counts towards the value still owed.